Conflict Management Training Workshop
Conflict management is about minimizing the negative aspects of business or workplace conflicts. Also, conflict management training involves maintaining positivity throughout and adapting and effective strategy to resolve the conflict. For this purpose, we furnish the finest conflict resolution strategies by Dr Mathew Thomas. Moreover, we aim to make professionals learn team understanding and fine communication networking. Also, the comprehensive and specific training program has an integrated approach and covers all aspects of conflict management.
Being one of the prominent conflict management training companies in Mumbai, we endeavour to enable individuals to identify the trigger points efficiently.
Above all, we aim to make them learn the tools and techniques required to resolve issues and build a cooperative environment.
Conflict is prevalent throughout our society. All of us deal with disagreement, differences and other conflicts that arise in both our personal and professional lives. Do we avoid or do we confront? What is our natural way of handling conflict? Is there any effective way?
This one-day effective conflict management training course is designed to equip members of your organisation with essential conflict management skills that will support them to deal with a range of workplace conflicts, such as dealing with angry customers or service users, or negotiating and agreeing outcomes amongst team members.
The aim of this conflict management and resolution training course is for you to be able to identify and deal with conflict before a crisis occurs. The course has five main objectives: to identify the different stages of conflict and describe what happens at each stage, to explore your own relationship with conflict and how it can affect performance, to learn how to stop conflict from escalating and move both parties to agreement, to determine your natural style for dealing with conflict, and to understand the process for using negotiation and/or mediation for resolving conflict and create a win-win situation.
Reduced time and money spent in litigation,
Increased harmony and productivity amongst employees
Increased Understanding and Stronger Relationships
Greater customer satisfaction and loyalty.
Generates new Insights
Lasting agreements for addressing current and future challenges.
BACKGROUND TO CONFLICT
Triggers to aggressive behavior
Understanding persons’ needs when they are angry
Stages of conflict escalation
RECOGNISING RISING ANGER
Reading signs and symptoms of aggression
Managing conflict ‘flashpoints’
RESPONDING TO CONFLICT
Understanding our natural response to conflict
Understanding the impact of ‘red rag’ words and phrases
Managing our body language during conflict
Staying calm and managing our own responses
MANAGING CONFLICT
Structuring and controlling the conversation
Listening and calming the situation
Emotional Maturity
Transforming Emotion and Confusion into Logic
Managing unpredictability (drugs, mental illness, etc.)
Saying no effectively
Handling abusive behaviour
Solving the problem
Creating Win-Win Situation
Paradigm Shift – New ways of influencing relationships
FAQ
With the finest conflict management training in Mumbai, Dr Mathew Thomas aims to achieve the following objectives through our training program:
Identify and assess the nature of the conflict
- In addition, know how to manage the conflicts professionally and appropriately through the proven methods and techniques
- Moreover, determine and find the best alternatives to resolve the issue
- Further, limiting the impacts of conflicts in the workplace and work to resolve and compromise together
- Maintaining an effective communication and dealing with challenging situations
- Also, learn ways to handle conflict and identify ways it could go worse
- Lastly, developing skills of confidence, assessment and ascertaining in a difficult situation
Being one of the best conflict management training companies, we furnish what the participants will learn upon the completion of this training.
- Settling conflicts creatively and effectively
- Proper use of reasoning and logic in case of conflicts
- Also, objectifying the situations and quickly find innovative solutions
- Determine when to compromise and when to take a stand
- In addition, usage of methods and techniques to resolve issues
Training of conflict management and resolution strategies has become essential for organizations. First of all, it promotes a healthy and cooperative environment. Secondly, it leads to better organisation efficiency. Also, efficient conflict management reduces the risks and costs of organisations in many ways.
It makes the workplace problems minimize or even disappear. Also, it teaches and makes the employees get along with each other. Moreover, it teaches the participants to handle issues and create effective solutions for the same.
We are one of the top conflict management training companies and aim to achieve the best through our training. Moreover, Dr Mathew Thomas furnishes the best training of all time. Also, the training we provide has various benefits such as:
- Firstly, it promotes a happy, healthy and cooperative working environment
- Also, it develops the ability to make better business as well as a conflict resolving decisions
- Moreover, it increases productivity through a cohesive and healthy compromising workforce
- In addition, improved quality of decision-making
- Further, increased return on investment with teams and workforce working together to achieve the goal
- Then, drives the organisation forward with an environment of creative spirit and innovation
- Lastly, reduces risks and strengthens supervisory relationships.
